Category Archives: Nicole-isms

Nicole-isms # 63: The issue is rarely with the people. It’s almost always with the system.

It’s that time of year again. The last quarter, holiday season, whatever you call it, it’s when things get crazy at work. We’re all scrambling to meet end-of-year quotas, spend the last of our budgets, and turn in good numbers before the holiday bonuses are calculated. It’s a frantic, sometimes even chaotic time. Especially ifContinue reading “Nicole-isms # 63: The issue is rarely with the people. It’s almost always with the system.”

Nicole-ism # 42: If you’re using a (software) tool to avoid a conversation, you’re probably doing it wrong.

I get a lot of questions in my line of work about tools to automate workflows and processes. I’m asked what I think of a particular tool, which one I like best, which one a company or department should purchase, how to best set the tool up, and so on. I’m asked about tools forContinue reading “Nicole-ism # 42: If you’re using a (software) tool to avoid a conversation, you’re probably doing it wrong.”