Category Archives: Nicole-isms

It’s that time of year again. The last quarter, holiday season, whatever you call it, it’s when things get crazy at work. We’re all scrambling to meet end-of-year quotas, spend the last of our budgets, and turn in good numbers before the holiday bonuses are calculated. It’s a frantic, sometimes even chaotic time. Especially ifContinue reading “Nicole-isms # 63: The issue is rarely with the people. It’s almost always with the system.”

I get a lot of questions in my line of work about tools to automate workflows and processes. I’m asked what I think of a particular tool, which one I like best, which one a company or department should purchase, how to best set the tool up, and so on. I’m asked about tools forContinue reading “Nicole-ism # 42: If you’re using a (software) tool to avoid a conversation, you’re probably doing it wrong.”